Overview

Allegiant is actually horrible. I understand delays due to mechanical issues, but they offer ZERO customer service at the gate. The flight was delayed 3 times and the personnel left the gate for 2 hours without an explanation or update. Try to get a CSR Rep on the phone…… good luck. I would give Allegiant less than 1 star if that was possible. Avoid at all costs.

We should all know that you get what you pay for and Allegiant Air is exactly that. They nickel and dime every add on that you'd like from luggage, seat selection, when you board and even bottled water. Their planes are refurbished older models with seats that are uncomfortable and don't recline. The ticketing staff is usually not the most pleasant (my experience only) and the flight crew are also not the best you will find in the air. HOWEVER, you do save a little money. You just need to decide if the constant delays, cancellations, poor service, uncomfortable seating, and overall poor experience is worth it for you.

YOU HAD PRESSURIZATION PROBLEMS WHEN WE WERE LANDING IN PORTSMOUTH NH....MY EARS FELT LIKE THE INNER EAR WAS BEING RIPPED OUT AND THAT IS NOT NORMAL...BABIES WERE SCREAMING...I COULD NOT SWALLOW WITHOUT HORRIBLE PAIN...FELT LIKE MY EAR DRUM WAS BEING TORN OUT...YOU HAD A PRESSURIZATION PROBLEM ON THAT OLD A 320...YOUR ENGINE SOUNDED LIKE IT WAS WORKING TOO HARD TOO.. IT IS NORMAL TO HAVE A BUBBLE WHEN LANDING AND HAVING TO SWALLOW...THIS WAS NOT THE CASE..YOUR PLANE WAS NOT FIT TO FLY...I STILL HAVE A HUM IN MY EAR FROM THAT PAIN...PRAY IT GOES AWAY...I WILL NEVER FLY ALLEGIANTS AGAIN..YOU HAVE JUNKY AIR CRAFT THAT IS NOT SAFE....MY EARS TOLD ME THAT..YOUR SEATS WERE NOT BUCK BOARDS...

Good luck trying to get someone on the phone for customer service & try to get a refund even when you book one day before cancelling. E-mail is the preferred method since they got back to me at a decent time with that.

Early evening flight was initially delayed to roughly 9:30pm, so I asked what the likelihood was that they would cancel it and was assured it wouldn't be cancelled by the Allegiant attendant in the airport. Then they told us that they were having trouble staffing the plane; they couldn't find enough flight attendants. After another delay until around 11pm we were finally told that it was an "extended delay" and we could return the following morning at 7am to fly out. Even though it wasn't weather related, we were not offered any compensation for transportation from the airport or lodging for the night. Worst experience with an airline.

The flight to where I wanted go went without issue. The flight back? What flight back? Oh you must be talking about the flight they kept delaying then ultimately canceled. Forget about calling them to get some kind of answer or update. I eventually had to spend another couple hundred dollars on another airline just so I could make it home before the following f*ckn'friday.. f*** allegiant

Had a family death in my family and called customer service to get help with canceling a flight. Flight was due to depart in 3 days. Spoke with Austin with no regard to my issue. Finally was able to cancel with a voucher only later when try to use voucher the next day to use the voucher was told it expired. Long story, gave up on voucher booked another flight after debating this Paul Smith and Gary Morgan and threaten to sue. Allegiant has good pricing but doesn't care one bit about customers or posted policies.

WOW NEVER AGAIN. Allegiant cancelled our flight Christmas Eve morning. Ruined Christmas for a whole lot of people trying to Florida from Provo. I waited one hour in line at the airport and was assured I would receive a full refund in 5-7 days and I there was nothing else I needed to do. I have been waiting and finally called to find out where my refund was. I was told there was no prior contact on this reservation and if I wanted a full refund it would now be 7-10 days. I guess if you can't make money by providing decent service you might as well take their money and sit on it as long as you can. I will never fly Allegiant again.

Me and my wife were travelling to LA from Memphis airport and this was the first time we were travelling. We were forced to pay for the carry on bag even though the size was not much. I think they thought I am an international person and tried to rip me off. It was a hazzle and stress to me. Worst and would never reccommend alligiant. C9CY7G And C9CY6D are the confirmation numbers. Lets see if there is any customer service left.

Easily one of the worst buying experiences out of all the airlines. Let's get this out of the way... the mobile app is horrible it won't let you buy any tickets and even the website itself doesn't let you purchase tickets. You put all your information in and once you get to the email part to press Purchase. It jumps straight back to the email box to enter in an email. On top of all of that, they don't give you refunds on your tickets or the add-ons like carry on baggage's and more. Remarkable. Allegiant has really good deals for flights but yet we can't give you money... Whoever designed both the app and website needs to go back to school.

I book with them a whole vacation package, flight supposed to depart at 7:30 am, I showed at gate at 7:15, ai beg lady at the front desk to let me in, she just said NO and doesn't even speak with me. This people are just horrible human beings I lost more than 7k dollars. Never never use this kind of low company they're worst on entire work.

Tickets were paid for in March '21 for September '21 departure which included luggage and seat upgrades. A new job was taken July '21 and thus no vacation time. Flights were cancelled due to new job on August 1 2021. My thoughts were to plan another trip in '22 and prevent losing the additional $300 (cancel cost $60). I now am finding out that I have NO CREDIT! Evidently they manipulate the dates to their advantage and offer nothing in return. This was my first and last dealing with these crooks. My frustration is in overpaying for seats and luggage which was NEVER provided which basically doubled the original flight cost.

I fly Allegiant at least twice a year, I have never had any problems that were to big to handle. In the past 4 years I have flown out of Punta Gorda to Westchester airport, Allen town. South Carolina and back to Punta Gorda 2 times we were delayed once was plane trouble (was glad they delayed us for safety reasons, other was weather -beyond their control. I live with in 10 mins of the Punta Gorda airport and am glad we have Allegiant there. I am hoping they add a flight yo Pensacola fl so I could go to friends and business on weekends.

Flight was cancelled with no explanation. Email message gave a website and phone number. Tried website first. After almost a dozen attempts to revise travel -- in which I made it past the payment option -- I only got error messages saying something unexpected occured. Next, I tried the phone number. It took more than 20 calls to the number before I was connected to the automated systems. I've now been on hold for almost 2 and a half hours.

Allegiant Air is one domestic Airline, I frequently use for my domestic travels !! They have direct flights to certain destinations on specific days from CLE . It is a no frills Airlines , but it gets you from point A to point B directly. Wonder why they stopped their direct flights from Cleveland , Ohio to Austin , Texas . It was always full 🤷‍♀️